Click "Forgot Password" on the login page. Follow the prompts to receive a verification code via your linked email or phone, verify your identity, and reset your password.

Complete registration and KYC verification, deposit fiat or crypto into your account, go to the trading page, select a trading pair, set the price and amount, and submit your order. The platform will match the trade, and you can view records and asset balances in the interface.

Possible reasons: Incorrect password (try resetting it); Server maintenance (check official announcements); Network issues (switch networks); Incomplete security verification (follow the prompts); Account frozen due to abnormal activity (contact customer support).

Trading Fee = Trade Volume × Fee Rate. Rates vary based on the trade type and your VIP level. Please refer to the Fee Schedule on our website or App for details.

We utilize cold/hot wallet separation, storing the majority of funds in offline cold wallets. We also employ multi-signature technology and maintain a secure risk reserve fund. Additionally, we strongly recommend regularly updating your password and enabling 2FA.